Kralj Kava Brewing Co. – Refund & Replacement Policy

At Kralj Kava Brewing Co., we take pride in delivering fresh, premium coffee every time. While coffee is a consumable product and cannot be returned, we are committed to resolving any issues quickly and fairly. Below is our clear, simple policy for replacements and order problems.

Customer Errors

If incorrect information is provided at checkout—such as the wrong shipping address, grind type, or product selection—the customer is responsible for placing a new order with the correct details. Once the corrected order is placed, we will prioritize roasting and shipping to ensure it arrives as quickly as possible.

Our Errors

If an issue occurs on our side, such as an incorrect grind, label, or product being shipped, we will fully cover the cost of the replacement order and shipping. Simply place a new order and contact us with the details. We will expedite the corrected shipment at no cost to you.

Carrier Issues, Lost, or Stolen Packages

If a package is delayed, lost, stolen, or marked “delivered” but not received, you may choose how to proceed:

• File a claim with the carrier, or

• Request a replacement order

If you choose to replace the order, you cover the shipping cost, and we will cover the coffee cost up to $25. Place a new order and contact us with the details so we can refund the coffee portion and expedite the replacement.

No Returns Accepted

Due to food safety regulations, coffee cannot be returned. Any returned coffee must be discarded, so we do not accept physical returns under any circumstances.

International Orders

International shipments are not guaranteed. Delays, customs issues, or lost packages outside the U.S. are not eligible for free replacements.

Bulk Orders

Bulk orders are sold Ex‑Warehouse and are not eligible for refunds or replacements once shipped.

How to Request a Replacement

If you need a replacement due to any of the situations above:

1. Create a new order in your store

2. Mark it as paid

3. Confirm it appears in your orders list

4. Email our support team with:

   • The new order number

   • A description of the issue

We will review the situation, handle any applicable refunds, and expedite the corrected shipment.

Our Promise

We’re here to support you and ensure your customers receive fresh, high‑quality coffee every time. If something goes wrong, we’ll work with you quickly and fairly to make it right.